The daughter-in-law of Aida Hamed, who drowned this week, said Victoria’s health department committed callous acts when she tried to go to the funeral.
But Alisar Najem and her partner, Aida’s son Daniel Hamed, feared they would be blocked from saying goodbye to Aida at her funeral because of border closures.
Ms Najem was told “we are going to terminate your call” and hung up on twice while pleading for an exemption with the Victorian health department’s COVID-19 hotline, she said.
She spoke to different hotline staff members on Thursday and Friday.
Both hung up on her when she wouldn’t take “we can’t help you” for an answer, she said.
Ms Najem and Mr Hamad, both 25, struggled for two days to get a definite answer on whether they could enter Victoria for the funeral.
Camera IconAida Hamed, who tragically drowned on the Mornington Peninsula this week, uploaded this photo of her “favourites”, son Daniel Hamed and his fiance Alisar Najem, to her Instagram page. Credit: Instagram, SuppliedCamera IconAida Hamed was remembered as “the most beautiful person on earth” after her tragic drowning on Wednesday. Credit: Facebook, Supplied<p class="css-1estpn-StyledParagraph