Sumary of British Airways and Ryanair face probe on Covid refunds:
- “During periods of lockdown across the UK, British Airways and Ryanair refused to give refunds to people that were lawfully unable to fly, with British Airways offering vouchers or rebooking and Ryanair providing the option to rebook.”.
- According to this legislation, BA and Ryanair went further than the law required in offering rebooking or vouchers..
- Recommended But the CMA believes wider consumer law means that if government action prevents a customer taking up a service, the contract should be regarded as “frustrated”.
- We continue to offer highly flexible booking policies at the same time as operating a vastly reduced schedule due to government-imposed travel restrictions, and we have acted lawfully at all times…