Sumary of Holidaymakers must use £130m worth of travel vouchers before September or risk losing them:
- The Civil Aviation Authority (CAA) has warned travellers that credit notes issued by holiday companies and airlines when their trips were cancelled in 2020 due to the pandemic are set to expire next year.
- Thousands of customers were encouraged to accept credit instead of refunds at the time, as tour operators and travel agents buckled under the pressure of dealing with a huge number of cancellations due to countries around the world shutting their borders in an attempt to curb the spread of coronavirus.
- Michael Budge, Head of Atol at the UK Civil Aviation Authority, said: “With over £130m of Atol refund credit notes yet to be redeemed, and international travel opening up again, we want to remind consumers to redeem any unused credits to make sure they do not lose out.
- ”In July 2020, it was announced that consumers who accepted refund credit notes for cancelled Atol-protected holidays would continue to be covered by the Atol scheme.
- This protection applied to vouchers issued from 10 March 2020, and meant if the company a holidaymaker had booked through went bust, they wouldn’t lose their money.