Sumary of Ryanair passengers who claimed refunds banned from flights unless they pay the money back:
- An investigation by MoneySavingExpert (MSE) found that three passengers had endured the same experience after claiming refunds for 2020 flights via their credit cards using the ‘chargeback’ purchase protection scheme.
- One passenger told MoneySavingExpert: “Travelling with Covid restrictions is stressful but this totally unforeseen payment demand took stress to a new level.
- Ryanair took a new booking for flights and surprised me when I tried to check in online three days before travelling to discover this demand.
- And by its fraud department collecting the money, passengers could be forgiven for feeling scared and thinking Ryanair considers they are somehow in trouble.