UK travel boom leads to surge in complaints and abuse, with hospitality staff at ‘breaking point …

uk travel boom leads to surge in complaints and abuse with hospitality staff at breaking point

Sumary of UK travel boom leads to surge in complaints and abuse, with hospitality staff at ‘breaking point’:

  • This year’s rise in UK travel bookings has turned sour as hospitality workers report an increase in staff abuse and angry TripAdvisor reviews from impatient holidaymakers.
  • Many British travellers are opting to staycation to avoid confusing international travel guidelines and expensive PCR tests demanded by the government.
  • But the hospitality sector has struggled to meet demand for domestic breaks and holidays, as staff shortages clash with a jump in domestic travel bookings of around 300 per cent.
  • This bank holiday weekend, social media was flooded with posts from hotel, bar and restaurant staff urging the public to ‘#BeKind’ and remember that travel will be different this year.
  • Owner Tania Daniel suggested that staff were leaving the hospitality industry due to the increased pressure and customer complaints.
  • The BBC reported multiple cases of hotel and restaurant workers in Cornwall being sworn at or threatened with violence by customers this summer season.

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