Sumary of Home Office admits Heathrow queues ‘unacceptable’ as airport criticises Border Force over immigration checks:
- The Home Office has admitted that long queues for immigration checks at Heathrow have been “unacceptable”, after the airport criticised the Border Force for hours-long delays facing passengers.
- Since Monday passengers have complained of waiting times of up to five hours, as well as a lack of social distancing and access to toilets and water during a process they described as “incompetent” and “ridiculous”.
- In response to the complaints, a spokeswoman for Heathrow apologised for the wait times on Saturday afternoon, whilst laying the blame squarely with the government agency.
- She said: “We are very sorry that passengers faced unacceptable queuing times in immigration last night due to too few Border Force officers on duty.
- “Additional Heathrow colleagues supported in managing queues and handed out passenger welfare including water, but we need every immigration desk to be staffed at peak times.
- ”A Home Office spokesperson also acknowledged that the wait times were “unacceptable” and said that Border Force was actively working to improve them.