Sumary of Southwest Airlines cancellations: What are airline passengers entitled to?:
- It’s a question many frustrated Southwest Airlines customers are asking in the face of thousands of canceled flights over the weekend and into Monday.
- “There are no real rules that will allow passengers to get any kind of compensation or even overnight accommodations if they’re really late,” says Charlie Leocha, president and co-founder of Travelers United, a nonprofit organization that advocates for consumers.
- Travelers United has been trying to get the US Department of Transportation and Congress to adopt air traveler protections similar to those in Europe, which include hotel accommodations and other compensation for significant delays and disruptions.
- “We’re working diligently to accommodate our Customers as quickly as possible, and we are grateful for their patience,” the airline said in a statement.
- “We’re offering Customers added flexibility to explore self-service rebooking options on Southwest.
- ” Leocha says customers should ask about “distressed passenger” hotel rates.