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Aviation leaders discuss solutions to rebuild passenger confidence

Leaders from across the global aviation industry came together for a live broadcast last week, which explored strategies to accelerate recovery and future growth in light of the COVID19 pandemic.

FlightPlan: Strategies for Recovery, hosted by Inmarsat Aviation and the Airline Passenger Experience Association (APEX), saw over 50 industry voices exchange views on the present and future of aviation.

Summarising the day’s events, Philip Balaam, President of Inmarsat Aviation, said: “A wide range of initiatives have already been executed to make flying viable and safe – from an overhaul of cleaning protocols to greater social distancing across the passenger journey. Under different circumstances, many of these changes could have taken years to introduce. The next phase will delve even further into the passenger mindset, ensuring that consistent policies, measures and technologies are implemented to restore confidence in airline travel. While many hurdles still lie ahead, the single most overwhelming sentiment expressed during FlightPlan was one of optimism.”

A particular highlight of the day was the launch of Inmarsat’s Passenger Confidence Tracker, one of the world’s largest surveys of airline passengers since the pandemic began. Reflecting the views and attitudes of almost 10,000 respondents from 12 countries, it revealed that 83 percent of air passengers expect their travel habits to change in the long-term as a result of COVID19.

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