Britannia has been ranked the UK’s worst large hotel chain for the eighth consecutive year by Which?, with guests left shocked by the lack of hygiene at its properties and the travel editor of the group bewildered that not even the coronavirus crisis has seemingly had any impact on its cleanliness.
It was the only firm to receive just one star out of five for cleanliness, with the consumer champion saying one guest described their room at a Britannia property as ‘by far the dirtiest hotel room I have ever stayed in’ and another said theirs was a ‘filthy hovel’.
Coming top of the list was luxury chain Sofitel, which has three London properties at Heathrow, Gatwick and St James. It received a customer satisfaction score of 86 per cent.
Britannia has been ranked the UK’s worst hotel chain for the eighth consecutive year by Which? Pictured is its Grand Burstin Hotel in Folkestone
A table, courtesy of Which?, that shows the ranking – which has been broken down into large chains and small and medium-sized chains
Which? asked more than 4,000 people to rate their experiences at UK hotels, broken down into large chains and small and medium-sized chains.
Guests were asked to assess the hotels on a range of criteria, including bedrooms, bathrooms, cleanliness, customer service and value for money.