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Can’t get a lockdown Ryanair refund? Try taking the airline to court, says the Holiday Guru 

The Holiday Guru is always on hand to answer your questions. 

This week, he offers advice around refunds with budget airlines, villa companies, cruise firms, and more.

Q. My husband and I booked to fly with easyJet from Belfast to Lanzarote on December 15. Sadly, he spent six days in hospital with Covid and, at 79, is frail. We do not think it would be advisable to travel. Is there any chance of a refund?

Moyra McSherry, via email.

Frustration: Covid is stopping many from visiting Lanzarote’s beaches, such as Papagayo

A. If you are able to provide a doctor’s letter saying your husband is unable to fly, easyJet will provide a refund. Or, if you decide to travel at a later date, the airline has waived its usual online £25 per person fee for changing flights more than 14 days in advance: easyjet.com/en/terms-and-conditions/fees.

Q. We booked flights with Ryanair from Gatwick to Alicante later this month. We cannot go due to the lockdown. Can we get a refund?

Joan Stewart, London SE10.

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