Our Customer Promise to You
Travel only where responsible and safe to do soOur absolute priority remains the safety and wellbeing of our customers, crew and staff, and we will only operate trips where we feel it is safe and responsible to do so. This means only travelling to destinations where we are welcome, and ensuring that a full risk assessment has been undertaken, including compliance with UK government (FCDO) travel advice, as well as any entry requirements and local restrictions in the destination country.
A personal and flexible approachWe pride ourselves at KE on the personal service that we provide, and have always been flexible in our approach. During these uncertain times, we pledge to be even more flexible and to give you greater comfort to go ahead and book that long-awaited adventure holiday in the knowledge that KE is there to support you at every stage of the journey.
Why you should feel confident booking with KE
Guaranteed refundIf KE cannot operate a trip on which you are booked due to COVID19, we will offer to postpone your booking to a later date, provide you with a credit voucher or give you a full refund.