Meet the co-owner of ‘the world’s best B&B’, The 25 in Torquay, who says four …

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Failure. That’s how Andy Banner-Price, the co-owner of The 25 Boutique B&B in Torquay, sees a four-star review on Tripadvisor, which earlier this year declared it the world’s best B&B for the second year running.

To date it has over 800 reviews on the site – and every single one of them is an ‘excellent’ five out of five (MailOnline’s etiquette expert William Hanson recently added to the tally with a five-star review from his visit).

When MailOnline Travel asked Andy what he’d do if a guest posted a four-star review, he said: ‘If someone did have a less-than-excellent experience, if they were a genuine guest and for some reason we have failed, then we would just need to take that on the chin.’

Failure. That’s how Andy Banner-Price (left), the co-owner with husband Julian (right) of The 25 Boutique B&B in Torquay, sees a four-star review on Tripadvisor, which earlier this year declared it the world’s best B&B for the second year running. The couple are pictured here with their 2020 Visit England B&B of the Year award

When MailOnline Travel asked Andy what he’d do if a guest posted a four-star review, he said: ‘If someone did have a less-than-excellent experience, if they were a genuine guest and for some reason we have failed, then we would just need to take that on the chin’

And right there is all you need to know about his standards – anything less than perfection just won’t do at all.

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