Millions out of pocket for flights they couldn’t take during pandemic


More than two million travellers have not been refunded for flights they couldn’t take due to lockdown restrictions.

According to research from consumer group Which? Travel, most couldn’t fly due to strict Foreign Office advice restricting non-essential movement.

Non-essential international travel was first banned when the UK first went into lockdown in March 2020, and has been a key component of subsequent lockdowns in the fight against coronavirus. Currently, all travel abroad except in the narrowest of circumstances is banned.

However, despite government advice to stay at home and Foreign Office advising against all travel, flights have continued to run – meaning customers weren’t automatically entitled to a refund, or been able to claim on their travel insurance.

Air passengers’ rights rules state that travellers are entitled to a full ref

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