Which? quizzes package holiday providers – and some suggest they’ll break law on refunds

which quizzes package holiday providers and some suggest theyll break law on refunds

Package holiday companies cannot be trusted on pandemic refunds, claim consumer experts.

Leading operators are failing to give travellers desperate for a sunshine break accurate information on their refund and cancellation rights, according to an investigation by Which?

Last year many holiday companies and airlines encouraged people to make a booking over the summer months and then – illegally – failed to pay swift refunds when trips were banned on government orders.

Leading package holiday operators are failing to give travellers desperate for a sunshine break accurate information on their refund and cancellation rights, according to an investigation by Which?

Experts at Which? fear travellers could suffer the same exploitation again this year, regardless of the euphoria around the impact of vaccinations.

The group did a mystery shop of Love Holidays, On the Beach, Teletext Holidays, Trailfinders, TravelUp and Tui to find out what they are telling customers.

Only Trailfinders and Tui consistently answered Which?’s questions in line with the law. And only these two companies committed to reimbursing both flights and hotels within 14 days, which is required under the law…

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