Plans to restart foreign travel for millions of people could be doomed to fail if the government does not effectively consult consumers according to Which?.
The consumer rights body said travellers must be reassured that trips abroad will be safe, affordable and their refund rights will be upheld.
The government’s global travel taskforce is due to outline how it will restart international travel, currently set to reopen no earlier than May 17th, when it publishes its report in early April.
However, Which? is concerned that limited opportunities for travellers to engage with the taskforce could mean that their concerns will not be addressed ahead of international travel reopening.
The taskforce’s page on the government’s website says it is consulting with a range of groups, including the transport industry, international partners, the tourism sector, the private testing sector and academia and policy institutes.
Engagement with consumers seems to be largely limited to an email address that travellers can send their concerns about travel reopening to, and even this is not listed clearly on the taskforce web page for passengers to find.
Today, Which? is publishing its list of consumer priorities for travel, which the taskforce must take on board if its plans to restart international travel are to be successful…